The essence of customer engagement is personalization - humanized interactions that make customers feel like they're doing business with a real person. Our Relationship Cloud sets the ground for building long term relationships with your customers.
Relationship Cloud is a platform designed to proactively approach, engage, and support customers throughout their brand journeys. This proactive approach is driven by our conversational AI engine's ability to understand and draw inferences from situations throughout customers' journeys; anticipate what interests or motivates each customer at each given point; and engage customers via empathic, human dialogue.
It's not what you say, but how you say it…
Our Natural Language Understanding algorithms extract customer satisfaction, emotions, needs, and personality traits from real-time dialogues. Our conversation engine learns how to communicate with each customer according to his unique profile.
topicx was founded by an experienced team of psychologists, CX, and technology professionals passionate about designing better experiences.
Seasoned manager with years of experience in high-level management positions in large and small organizations. Founder & former head of Citi Technology Innovation Lab in Israel. Senior lecturer at NYU, IDC and Jiao Tong business and entrepreneurship schools.
Social Psychologist applying behavioral economics and neuropsychology for consumer research and behavioral design. Worldwide keynote speaker and writer. Awarded CMSWire contributor of the year 2017. Regularly writes in top business magazines such as Entrepreneur, TechCrunch and Forbes.
Hands-on entrepreneur and software engineer. Expert in AI, NLP and Information Retrieval. Over 15 years leading innovative technology initiatives. Co-Founder of successful global health-tech data startup - Vitalerter. Formerly Lead Program Manager in Microsoft Innovation Labs.
Seasoned entrepreneur and customer experience professional. A former head of Grant Thornton Israel innovation and incentive department, Co-Founder of OncoHost, which develops cutting-edge technology to characterize, analyze, and predict patient response to anti-cancer treatments. Senior lecturer at several universities (MBA and Information Systems).